How to add Tractive Care to a subscription plan

Add Tractive Care to an existing subscription plan so that you're always covered if your GPS tracker is lost, stolen, or damaged.

If your tracker is currently lost, stolen, or damaged and you know you have Tractive Care enabled, click here to claim your replacement tracker now.

Not sure if you have Tractive Care? Use the steps below to check if it is already enabled:

  • Open the Tractive GPS app on your smartphone
  • Select Account on the bottom bar
  • Tap Tracker Plans
  • Check the Tractive Care status to see if you’re covered.

If it says Not Covered next to Tractive Care, follow these steps to add it:

 

To enable Tractive Care:

  • Visit my.tractive.com in your web browser and log in
  • Click on Trackers & Subscription Plans
  • Select the desired tracker
  • Click on Subscription Plan
  • Click the Enable Tractive Care button and follow the steps to add Tractive Care to your subscription plan

Once enabled, Tractive Care will provide you with a replacement unit if the device is lost, stolen, or damaged at any time during the subscription period.

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