Troubleshooting: My tracker won't turn on.

To successfully power on your Tractive GPS tracker, simply press the main power button for 3 seconds. The LED light will flash green to indicate that the tracker has been turned on.

In case this does not work, please try the following:

  • Reset the tracker by holding down the power button for at least 30 seconds (on all LTE version trackers, the required time is 10 seconds). A successful reset is indicated by a flashing light and beeping sound.
  • Fully charge the tracker using the included USB charger. (If you suspect that the battery might be empty and is not charging, click here.)
  • Tractive GPS Cat Tracker (IKATI), Tractive GPS DOG, and Tractive GPS CAT (with integrated collar) only: Disconnect and firmly reconnect the battery and the main tracking component.

You can then attempt to turn the tracker on again. In case this does not work, please contact Tractive Customer Service for support.

Sign up for the Tractive Newsletter

Join our pack and get pawsome updates: Unique membership discounts and fluffy tips for all parents!