My Tractive GPS Tracker is not charging - what can I do?

If your Tractive GPS will not charge after you've been using the device, please follow the steps below to resolve the issue.

 

Troubleshooting Tips

  1. Make sure that the charger is firmly and correctly attached to the tracker.
  2. Ensure that the charging components on your Tractive GPS Tracker are clean. If not, gently remove the dirt or debris with tap water and a cloth or toothbrush.
  3. Try charging the device using another charging clamp, A/C adapter or using the USB port of your computer. This will rule out the possibility of a faulty charger and/or A/C adapter. 
  4. Inspect the charging points on the charging clamp or cradle for damages. Are there any missing or twisted pins?
  5. Check the charging cable for damages. There should be no loose wires.

 

If you're not able to get the Tractive GPS Tracker charging using these tips, please contact Tractive Customer Service for further assistance.

Sign up for the Tractive Newsletter

We'll never share your email address and you can opt out at any time, we promise.