Which notifications are available in the Tractive GPS app?

In the Tractive GPS app, you can receive notifications related to the following five events:
 
  • Leaving the Virtual Fence: get notified when your pet leaves a predefined safe area.
  • Entering the Virtual Fence: get notified when your pet returns to the safe area.
  • Battery Warning: get notified when the battery is running low (10% battery life remaining warning).
  • Device Sharing: get notified when someone would like to share their tracker with you.
  • Customer Support: get notified when a member of the Tractive Customer Service team replies to your request for support.

 

How can I edit my notification settings?

Edit your notification settings by following the steps below:

  1. Sign into my.tractive.com.
  2. Select Notifications in the menu.
  3. Check the notifications you would like to receive and press Save:

Test Push Notifications

Sometimes notifications can still be blocked by the settings of your device, even once they have been enabled in the Tractive GPS app. Perform a simple test to ensure that you can receive Tractive GPS notifications on your smartphone:

  • Open the Tractive GPS mobile app and sign in.
  • Select More > Settings
  • Under Test Notifications, press the Test button.
  • If the test was successful, you will see a confirmation of this.

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