Problems signing into your Tractive Account?

Please note: Your account in the Tractive GPS App is separate from your account in the Tractive online shop.

 

Tractive Online Shop

If you have any issues signing into the Tractive webshop, please follow the instructions here to reset your password.

If you do not receive the password reset link, then it is possible that:

  • You made your  last purchase as a guest in the shop - meaning that none of your personal account details were stored.
  • Your account has expired or otherwise been deleted from the system.

In both cases, please create a new account in the Tractive online store.

Tractive GPS App

If you can't sign in to your account in the Tractive GPS app, this could be for one of several reasons:

  • You don't have an active internet connection
  • Your Tractive account is under a different e-mail address than the one you typed in.
  • You typed in an incorrect password --> password reset possible

To reset your password, go to my.tractive.com, press Sign In and then click on Forgot Password.

Type in your registered e-mail address, and click on Reset. After that a password reset link will be sent to your e-mail address. 

ADVICE for our Facebook Tractive Users: If you signed up for Tractive using your Facebook account, you don't have an e-mail address for your Tractive account. To reset your password use the e-mail which you also use for Facebook (Facebook login e-mail). If it's not possible to sign in over Facebook, you are able to get access to your account by going through this step. After a password reset it's also possible to log in with your Facebook e-mail and your defined password.

 

You'll receive an email like this one in your inbox:

To reset your password, press Reset your Tractive account. Please be aware that this link is only valid for a single time within the next 24 hours. After pressing this button, you'll be instantly directed to the settings page in the Tractive webapp. Please change your password on this page immediately and press SAVE.

Congratulations, you successfully reset and changed your password. You now have full access to your Tractive account again.