Problems signing into your account in a Tractive app

Why Can't I Sign into My Tractive Account?

If you can't sign in to your account in a Tractive app, this could be for one of several reasons:

  • You don't have an active internet connection
  • Your Tractive account is under a different e-mail address than the one you typed in.
  • You typed in an incorrect password 

Ensure you have a stable internet connection and then confirm that your email address is correct. If you still cannot login, you may need to:

 

Reset your Password

To reset your password, go to the login screen of the app, and click on Forgot Password:

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Type in your registered e-mail address, and click on Reset Password. After that a password reset link will be sent to your e-mail address. 

You can also reset your password in your browser at my.tractive.com

 

What if I Signed Up with Facebook?

ADVICE for our Facebook Tractive Users: If you signed up for Tractive using your Facebook account, you don't have an e-mail address for your Tractive account. To reset your password use the e-mail which you also use for Facebook (Facebook login e-mail). If it's not possible to sign in over Facebook, you will be able to access your account by going through this step. After a password reset it's also possible to log in with your Facebook e-mail and your defined password.

 

Final Steps

In both cases, you'll receive an email like this one in your inbox:

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To reset your password, press the button to Reset your Tractive account. Please be aware that this link is only valid for a single time within the next 24 hours.

After pressing this button, you'll be instantly directed to the settings page in the Tractive webapp (Tractive GPS).

Please change your password on this page immediately and press SAVE. Please note that it will be necessary to create a new password, as previously-used passwords will be rejected.

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If you have completed the steps above, you have successfully reset and changed your password. You now have full access to your Tractive account again. 

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