I can't sign in to my Tractive account.

If you're having trouble signing into your Tractive account, follow the steps below:

  • Ensure that your smartphone, tablet, or computer has an active internet connection.
  • Check that there are no spelling mistakes in your email address or password.
  • Be sure that the email address you're signing in with is the one you created an account with.
  • Reset password: Open the mobile or web app (my.tractive.com) and on the sign-in screen, click on Forgot Password. Follow the steps to reset your password.
  • If you still cannot access your account, contact Tractive for support.

Note for Facebook users: If you signed up for Tractive using your Facebook account, you don't have an e-mail address for your Tractive account. To reset your password, please use the e-mail which you also use for Facebook (Facebook login e-mail). If it's not possible to sign in over Facebook, you will be able to access your account by going through this step. After a password reset, it's also possible to log in with your Facebook e-mail and your defined password.

Sign up for the Tractive Newsletter

We'll never share your email address and you can opt out at any time, we promise.