So you'd like to get in touch with us? We do our best to respond to all customer requests within 24 hours. However for immediate assistance, you may find what you are looking for here in our Help Center, which is available 24/7 in English, German, French, Italian and Spanish.
Browse the Tractive Help Center
We've compiled the most frequently asked questions here in our Help Center, and reading through our support articles is often the fastest way to find the information you are looking for.
Please select the topic related to your request:
- A Guide to Tractive GPS
- Tractive GPS Troubleshooting & Payment Issues
- Sales & Orders
- Tractive MOTION
- Tractive Dog Walk
Submitting a Request
For all other questions, concerns, or inquiries, please submit a request.
Be sure to provide us with as much detail as possible and, if relevant to your request, the order ID or tracker ID. We will reply as soon as possible.