Do I need a smartphone to use Tractive MOTION?

Yes, the Tractive MOTION app only works in combination with a Bluetooth Smart Ready smartphone or tablet.

Is Tractive MOTION compatible with my smartphone?

The Tractive MOTION app is supported on the following smartphones and tablets:

• iPhone (iOS 8 and later): iPhone 4S and later
• iPad: iPad Air, iPad mini
• Android: Smartphones from Android Version 4.3 & Bluetooth Smart Ready (a.k.a. Bluetooth 4.0 / Low Energy)

You can test the compatibility of the app with your phone by downloading the free MOTION app.

Where can I download the Tractive MOTION app for my smartphone?

The free Tractive MOTION app is available in the Apple App Store for iOS and for Android devices, can be downloaded here.

Why do I have to register / login to use Tractive MOTION?

The activity data of your pet needs to be stored and backed up by Tractive in order to successfully use the MOTION device and app. This information is saved under your Tractive account, which allows you to access to your pet's data from any other smartphone by logging in with your user account.

Are there monthly costs for the Tractive MOTION?

No, you can use the Tractive MOTION as often and as long as you want to, without any fees.

What are the dimensions of the Tractive MOTION device and how heavy is it?

The Tractive MOTION has a size of 51mm x 15mm x 9.3mm and is lightweight at only 7g.

How do I attach the Tractive MOTION to my pet?

Simply attach Tractive MOTION to your pets collar or harness. The included accessory clip is suitable for collars up to 30 mm wide and with a thickness between 1-4 mm. The clip is made of soft silicon and is comfortable to wear.

Additional MOTION clips can be purchased here.

What happens if the MOTION device comes into contact with water?

Tractive MOTION is absolutely waterproof according to IPX8 standard. As a result, the Tractive MOTION device is suitable for water-loving pets and can also be used in the rain.

How long does the MOTION battery last?

The battery life lasts up to seven days. The battery life is influenced by different factors, such as the activity level of your pet, temperature and the age of the device.

How do I charge the Tractive MOTION device?

The Tractive MOTION can be charged via any USB power adapter like a smartphone charger, or through the USB ports of your computer.

Simply remove the accessory clip of the Tractive MOTION device and use the USB charging cable to charge the Tractive MOTION device.

While the battery is being charged, the display shows the battery symbol and provides information about the charging progress. The battery will be displayed as full when charging is complete. A typical charging cycle takes less than 2 hours. Please make sure the charging pins are clean before charging.

Can I charge the Tractive MOTION without a computer? 

Yes, using a regular USB power adapter such as a smartphone charger.

Which data does Tractive MOTION collect?

Tractive MOTION tracks your pets motions, including how much and when he or she moves. Additionally, the device captures the ambient temperature as well as the ambient light of the area the pet is in at a given point. The correlations can lead to very interesting findings!

How long is activity data stored in the Tractive MOTION?

Tractive MOTION has enough memory to store your pet's activity data for an entire week.

What are Pet Points?

Pet Points represent the activity of your pet and its daily goal. The more your pet moves, the more Pet Points he or she earns. Depending on the intensity of the movement, the activity level is categorized as "resting", "active" or "dynamic".

How do I pair the Tractive MOTION device with a pet?

When opening the app the first time, the pairing process starts automatically. Follow the instructions of the Tractive MOTION app. To add another pet, select the menu item "+" or "Add".

My pet already exists in another Tractive app, do I need to create it again?

No, when completing the pairing process you will be shown a list of all your pets that already have an account and are not connected to a Tractive MOTION device. You can choose a pet from the list or create a new pet.

How do I know if my Tractive MOTION device is connected to my pet?

In the menu, click on the 'i' icon, then on 'Details'. There you can see which pet is connected to the MOTION device.

I have several Tractive MOTION devices. How do I know which device is paired with a specific pet?

In the menu, click on the 'i' icon, then on 'MOTION'. There you can see the button "Identify MOTION". After pressing the button the name of the paired pet will be shown on the display of the Tractive MOTION device. The process of identification can take some time. Please note that the Tractive MOTION device has to be close to your smartphone to be identified.

How can I remove the Tractive MOTION from a pet?

The Tractive MOTION device can be disconnected from your pet by pressing the "Remove MOTION" button, which you can find on the detail page of your Tractive MOTION device. (In the menu, click on the 'i' icon, then on 'MOTION'.) Reset your Tractive MOTION device to shipping mode before pairing it with a new pet.

Can I use one Tractive MOTION device for multiple pets?

The Tractive MOTION device can only be paired with one pet. But you can remove the motion from one pet and pair it to another pet.

Can I manage multiple pets with Tractive MOTION devices in the app?

Yes, using the Tractive MOTION app you can manage as many pets as you would like to.

When does Tractive MOTION sync with the app?

The Tractive MOTION app syncs the activity data of your pet every time you open the app automatically in the background. You can also start the synchronization manually.

How can I start the sync manually?

• iOS: Tap the Pet Points display on the 'Today' screen - the paw will turn white.
• Android: Swipe down on the 'Today' screen - the synchronization indicator will start to move.

User Manual

Click here to download the Tractive MOTION user manual.

Video Tutorials

Watch our video tutorials to find out how to set up and use your Tractive MOTION device.
Here is a list of all videos.