One-Year Warranty Policy
Tractive offers a one-year warranty valid from the date of purchase.
All defects which arise from faults in material or functionality are fixed free of charge. The warranty does not apply to consumable parts, such as batteries or cover damage caused by accident, abuse, misuse or any similar cause.
Any attempt to open or take apart the device (or its accessories) will void the warranty.
Replacement of Accessories
Clips, charging cables, and other accessories are not covered under the one-year warranty and can be purchased in the Tractive online shop.
How to Submit a Warranty Claim
If your GPS tracker is defective and you'd like to claim a warranty repair or replacement, please contact Tractive Customer Service using the contact button below.