Tractive offers a warranty of 12 months from the date of purchase. All defects which arise from faults in material or functionality are fixed free of charge. This warranty does not apply to consumable parts, such as batteries or cover damage caused by accident, abuse, misuse or any similar cause. Any attempt to open or take apart the device (or its accessories) will void the warranty.
If your GPS tracker is defective, please contact Tractive Support: LINK