I think my device may be defective - how can I claim the warranty?

Tractive offers a one-year warranty valid from the date of purchase on all Tractive GPS trackers.

All defects which arise from faults in material or functionality are fixed free of charge. The warranty does not apply to consumable parts, such as batteries or cover damage caused by accident, abuse, misuse or any similar cause. 

Please note: any attempt to open or take apart the device will void the warranty.

Clips and other accessories are not covered under the warranty and can be purchased in the Tractive online shop

If your GPS tracker may be defective and you'd like to claim a warranty replacement, please contact Tractive Customer Service using the contact button below.

Sign up for the Tractive Newsletter

We'll never share your email address and you can opt out at any time, we promise.