I think my device may be defective - how can I claim the warranty?

Tractive offers a one-year warranty valid from the date of purchase on all Tractive GPS trackers. If for any reason your device is no longer working, and it is not covered by the warranty, simply contact us to inquire about a discounted replacement unit.

All defects which arise from faults in material or functionality are fixed free of charge. The warranty does not apply to consumable parts, such as batteries or cover damage caused by accident, abuse, misuse or any similar cause. 

Please note: any attempt to open or take apart the device will void the warranty.

Clips and other accessories are not covered under the warranty and can be purchased in the Tractive online shop

If your GPS tracker may be defective and you'd like to claim a warranty replacement, please contact Tractive Customer Service using the contact button below.

Our Customer Service team will first assist you to get the tracker working if possible, and if not, will assist you to replace the device.

In the event that the tracker must be replaced, you can easily transfer your existing subscription plan to the new device.


Sign up for the Tractive Newsletter

Join our pack and get pawsome updates: Unique membership discounts and fluffy tips for all parents!

Awesome! You're all signed up.