What is a Virtual Fence?

A virtual fence is a perimeter which defines the safe area you would like your pet to remain in. 

How does it work?

When your pet leaves or enters this zone, you’ll receive a notification on your smartphone. This is a push-notification (not SMS) and requires an internet connection to be received. Sending times depend on network providers’ coverage and the smartphone-platform itself. You can also enable email notifications in your account settings on the Tractive website.

The virtual fence is displayed as a red circle or square in the map view. You can find more information on how to set it up and activate it here. If you have more than one tracker, you have to set up a virtual fence for each tracker.

If you don't receive notifications, or find yourself getting false alerts that your pet has left the safe area, even though your virtual fence is active, please take a look at the following articles for additional support:

 

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