What to do if your Tractive DOG 6 won’t charge

This article is tailored for owners of our latest tracker, the Tractive DOG 6. If you have a different Tractive tracker model, please refer to the article linked here.

 

Understanding Normal Charging Behavior

To charge your tracker, follow these simple steps:

  • Open the rubber charging port cover
  • Plug the USB-C cable into the charging port
  • Connect the other end of the cable to a power source

Your tracker features two LED bars, one at the top and one at the bottom. The bottom LED bar will gradually light up from left to right as the device charges. The tracker is fully charged when the entire LED bar is lit. A full charge takes around 2 hours.

 

What to do if your tracker flashes blue when attempting to charge it

If your tracker displays a blue light when you try to charge it, it means that water has entered the charging port and you should refrain from charging until the port is dry. To dry your tracker:

  • Open the rubber charging port
  • Tap the tracker gently against your hand to remove excess water from the charging port
  • Use a dry, lint-free cloth to gently blot around the port, removing as much moisture as possible
  • Attempt to charge your tracker again
  • If the blue light persists, place your tracker in a dry, well-ventilated area for a couple of hours.

Once it’s completely dry, your tracker will resume normal charging functionality.

 

What to do if your tracker doesn’t respond when attempting to charge it

If the bottom LED bar does not light up when you try to charge the tracker or battery, please try the following tips to get your tracker charging again:

  • Make sure that the charger is correctly attached to the tracker or battery and plugged into a working power source.
  • Inspect the charging cable and tracker for damages or defects. 
  • Try charging your tracker using another charging cable, A/C adapter, or using the USB port of your computer to rule out the possibility of a defective charging cable or A/C adapter. Remember you can use any USB-C charging cable to charge your Tractive DOG 6. 

By following these troubleshooting steps, you should be able to identify and resolve common charging issues. If problems persist, don't hesitate to contact us for further assistance. 

 

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