What to do if you see No GPS in the app

Your tracker will perform best in areas with strong cellular network coverage and when it has an unobstructed view of the sky.

If you see No GPS in the app, stepping outside with the tracker in hand for a few moments can help it establish the connections it needs. Should it not switch to Online status after a short wait, we suggest trying the following solution:

  • Reset your tracker by pressing and holding the power button for 10 seconds until the LED lights up and you hear a high-pitched tone.
  • Wait for around one minute
  • Briefly press the power button for one second. You'll see the LED flash twice. Observe and note the colors of the flashes, such as green-green. (You can find out what these colors indicate here.)
  • Take a 10-minute stroll in your area with LIVE tracking enabled, if possible.

Should No GPS continue to be displayed after following these steps, please contact us. Our Customer Happiness team is ready to assist you!

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