How do I make a pet insurance complaint?

This article is for pet insurance enquiries (UK). Looking for help with your GPS tracker  - click here: How can I contact Tractive Customer Service?


We always strive towards excellent customer service and hope you don’t feel you need to make a complaint; however, if you do, please email us at and a member of our team will be in touch to help put things right.


If you’d like to send us some general feedback or suggestions please email and our team will pick it up!


In addition, whenever you contact our team we will ask for your feedback on how we dealt with your enquiry via a short customer satisfaction survey. Please feel free to provide additional feedback here.

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