How do I make a pet insurance complaint?

This article is for pet insurance enquiries (UK). Looking for help with your GPS tracker  - click here: How can I contact Tractive Customer Service?

 

We always strive towards excellent customer service and hope you don’t feel you need to make a complaint; however, if you do, please email us at insurancecomplaints@tractive.com and a member of our team will be in touch to help put things right.

 

If you’d like to send us some general feedback or suggestions please email insurance@tractive.com and our team will pick it up!

 

In addition, whenever you contact our team we will ask for your feedback on how we dealt with your enquiry via a short customer satisfaction survey. Please feel free to provide additional feedback here.

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