This article is for pet insurance enquiries (UK) only.
We always strive towards excellent customer service and hope you don’t feel you need to make a complaint; however, if you do, please email us at insurancecomplaints@tractive.com and a member of our team will be in touch to help put things right.
If you’d like to send us some general feedback or suggestions please email insurance@tractive.com and our team will pick it up!
In addition, whenever you contact our team we will ask for your feedback on how we dealt with your enquiry via a short customer satisfaction survey. Please feel free to provide additional feedback here.