To make a claim, you will need to complete a claims form in conjunction with your vet and send it to our underwriter, Covéa.
You can download the claims form here: https://tractive.com/lp/en/insurance/make-a-claim/
Next, send the completed claims form to Covéa by email at firstname.lastname@example.org or by post to:
Tractive, FREEPOST PETADMIN
Please note: This is freepost and no stamp is required.
If you have a query about how to make a claim, or a claim that is in progress, please contact Covéa directly by phone on 0330 024 2492
Your policy wording document provides further details on the type of information needed for each type of claim.
To make a claim under Third Party Liability (Dogs Only), please contact Covéa by:
Phone: 0330 024 2266 Option 1 New Claim followed by Option 2. (Opening times: Monday to Friday 9am – 5pm)