Does my policy cover the death or theft of my pet?

We are sorry your pet is no longer with you 💙

Yes, all of our policies provide cover for the death or theft of your furry friend, however there are some restrictions.

If your pet:

  • passes away,
  • has to be put to sleep by a vet during the policy term as a result of an injury or illness
  • or if your pet is lost or stolen during the policy term and is not recovered or does not return within 30 days

then we will pay you up to the loss of pet reimbursement (subject to policy limits) or purchase price, whichever is less.


You can login to your online customer portal here and go to the Policies section to access your documentation for further info.

Sign up for the Tractive Newsletter

Join our pack and get pawsome updates: Unique membership discounts and fluffy tips for all parents!

Awesome! You're all signed up.