It is important to always be honest and truthful to ensure that any claim you make can be paid in line with your policy. If in doubt please get in touch to let us know about the change. For example, you should always tell us about the following:
- You move house or change your residential address.
- You pay by monthly Direct Debit and your bank details change.
- You have new information about your pet that was not previously disclosed at the start of your policy.
- Concerns have been raised about your pet’s behaviour, for example:
- If your pet has attacked, bitten or shown aggressive tendencies towards another person or animal.
- If your pet has caused an accident or is subject to legal action.
- Your pet passes away.
- You think you may have problems making your premium payments
For more information on updating your personal details see this article: How can I update my personal details on my insurance online portal?
For more information on updating your pet's details see this article: How can I update my pet’s details?