Help, I have forgotten my insurance portal log in details!

This article applies for pet insurance enquiries (UK only). Looking for help with your GPS tracker  - click here: How can I contact Tractive Customer Service?

Don’t worry it’s happened to us all! You can easily get a reminder of your username or password by tapping ‘Forgot username’ or ‘Forgot password’ on the login page here, then follow the on-screen instructions.

If you’re still having trouble, please get in touch with us and we’ll be happy to help out.

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