How can I edit my personal details?

Easily edit your personal information and profile details in the Tractive GPS mobile or web app using the instructions below:

 

Tractive GPS mobile app

  1. Sign into the Tractive GPS mobile app.
  2. Tap More > User Details.
  3. You can now edit the following details: name, email, password, date of birth, and gender.
  4. Tap the camera icon to upload a new profile photo.

 

Tractive GPS web app

  1. Visit my.tractive.com and sign into your account.
  2. Add or update your profile picture by clicking the photo icon underneath your name in the upper left-hand corner.
  3. Click Settings > User Profile to update your personal information and invoice address.
  4. Click Settings > User Profile > Account to update your email address and password.
  5. Click Settings > Billing & Payment to update your invoice address.
  6. Click Settings > Billing & Payment  > Your payment methods to modify your payment details.

To update your pet's details, click here.

Address note: The address as displayed in the Tractive GPS app under Profile > Location > Address is an automatically generated address based on Google Maps (Android devices) or Apple maps (iOS devices). For this reason, it is not possible to update the address that is shown in the mobile app.

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