How can I activate my tracker?

Get ready, set, go! Your new Tractive GPS tracker is almost ready for use, to help you track and keep your furry friend safe. Follow the steps below to activate your tracker by purchasing a Tractive GPS subscription plan.

Note: If you have already purchased a subscription plan in the Tractive online shop after purchasing your tracker, then it is not necessary to activate your tracker again. Simply sign in to the app using the same email address you used to make your original purchase and you can begin tracking your pet immediately. Likewise if you already have an existing subscription plan which you would like to transfer to a new tracker, please click here to do so. It is not necessary to purchase a new subscription plan if you are replacing a tracker.

New customers

  1. Download the Tractive GPS mobile app for Android or iOS or visit www.my.tractive.com.
  2. Create a free account.
  3. Upon first sign in, you will be prompted to enter the 8-digit tracker ID, which can be found on the back of your tracker. 
  4. Follow the prompts to continue with the activation of your tracker by successfully purchasing a subscription plan.

 

Existing customers

  1. Sign into your account in the Tractive GPS app mobile or web app.
    • Mobile app: Tap Account > Trackers > Activate Tracker
    • Web app: Click on Activate a Tracker
  2. Follow the prompts to continue with the activation of your tracker by successfully purchasing a subscription plan.

Read more about subscription plans

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