Reset your Tractive GPS Tracker

In case you experience any kind of troubles (e.g. connectivity issues) with your Tractive GPS device you should try to perform a hardware reset on your device.

A hardware reset forces the device to re-initialize all the hardware components, which can fix your device.

 Be aware that the following procedure is resetting your device to factory defaults.
This will delete activity data (GPS 2) which has not been synced and the Safe Zones from the device.

Please select the Tractive GPS device you have in your possession and follow the guide to reset your device to factory settings. 

v1_reset_e400.jpg

  • Fully charge the device
  • Simply press the button for 30 seconds
    A successful reset should then be triggered and followed by a shortly blinking and beeping device.
  • Go outside and wait 5 minutes for the device to get a GSM connection and a GPS fix.

v2_reset_en400.jpg

  • Fully charge the device
  • Press the button on the back of the Tractive GPS 2
    Use an object with a small pin (e.g. pen)
    This will also turn the device off
  • Turn the device back on with the Power Button
  • Go outside and wait 5 minutes for the device to get a GSM connection and a GPS fix.

xl_reset_en400.jpg

  • Fully charge the device
  • Simply press the button for 30 seconds
    A successful reset should then be triggered and followed by a shortly blinking and beeping device.
  • Go outside and wait 5 minutes for the device to get a GSM connection and a GPS fix.

3g_reset_en400.jpg

  • Fully charge the device
  • Simply press the button for 30 seconds
    A successful reset should then be triggered and followed by a shortly blinking and beeping device.
  • Go outside and wait 5 minutes for the device to get a GSM connection and a GPS fix.

In case you're still experiencing troubles after performing the steps above, please contact our Service Team!