Yes, under certain circumstances it is possible to transfer the active service of one tracker to another tracker.
How does it work?
Once you have received your new device, please follow the steps in order to transfer the service to the new device.
Eligible devices for transferring the service plan
- Tractive Care replacements
- Purchased replacements because of a lost device
- Tractive GPS device upgrade offers
Due to fraud prevention, the existing tracker has to be manually enabled by the Tractive Customer Service team. If you would like to transfer the service, please contact us by clicking the button below.