Yes; under certain circumstances, it is possible. Follow the steps below in order to transfer an existing subscription plan to a new device:
Note: Please do not attempt to activate the new device, as this will result in unnecessary charges.
- Open your Account Settings and view your subscription plans at my.tractive.com/#/services
- Click on More Actions and Transfer Subscription Plan.
- With a click on it, a new window will appear and there you can enter the tracker ID of your new device
- After the successful transfer please re-log into your account
- Now the new tracker should be assigned to your account
Eligible devices for transferring the subscription plan
- Tractive Care replacements
- Purchased replacements because of a lost/damaged device
- Tractive GPS device upgrades
For further questions or assistance in the transfer of subscription plan process, contact Tractive Customer Service by submitting a request. Please include the old tracker ID and new tracker ID in your request.
