- Click here and sign into your Tractive GPS account.
- Click on Settings > Trackers & Subscription Plans.
- Choose the desired tracker, then click Subscription Plan.
- Click on More Actions and Transfer Subscription Plan.
- A new window will appear and there you can enter the tracker ID of your new device.
- After the successful transfer please re-log into your account. You should now see the new tracker under your account.
For further questions or assistance in the transfer of subscription plan process, contact Tractive Customer Service by submitting a request. Please include the old tracker ID and new tracker ID in your request.
Note: Please do not attempt to activate the new device, as this will result in unnecessary charges.