Under certain circumstances, it is possible to transfer the active subscription plan from one tracker to another tracker.
The existing subscription plan has to be manually enabled for the transfer and this can only be done by the Tractive Customer Service team. If you would like to transfer your subscription plan, please contact us by clicking the button below.
Transfer Subscription Plan Instructions
Once you have contacted Customer Service and received your new device, you can follow the steps below in order to transfer an existing subscription plan to the new device:
Note: Please do not attempt to activate the new device, as this will result in unnecessary charges.
- Open your Account Settings and view your subscription plans at my.tractive.com/#/services
- You will now see a link named Transfer Subscription Plan next to the tracker you want to exchange:
- With a click on it, a new window will appear and there you can enter the tracker ID of your new device
- After the successful transfer please re-log into your account
- Now the new tracker should be assigned to your account
Eligible devices for transferring the subscription plan
- Tractive Care replacements
- Purchased replacements because of a lost/damaged device
- Tractive GPS device upgrades
For further questions or assistance in the transfer of subscription plan process, contact Tractive Customer Service by submitting a request. Please include the old tracker ID and new tracker ID in your request.
