Troubleshooting: I'm having trouble with notifications.

Are you having trouble receiving notifications or experiencing a notification delay? Take the steps below to ensure that you will receive notifications when you need them.

Troubleshooting Tips

Check your Tractive GPS Notification Settings:


Test Push Notifications:

Test to see if the push notifications are working on your phone by following the steps below:

  • Open the Tractive GPS mobile app and sign in.
  • Select Account > Settings > Test Notifications.
  • If the test was successful, you will see a confirmation of this and notifications should now be working.


Enable Tractive GPS Notification on your Smartphone:

If the test was not successful, visit your phone's settings to ensure that notifications from the Tractive GPS app are allowed:

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Turn off Power-Saving Mode

Since power-saving mode on your smartphone can limit the notifications you receive, please be sure to switch off power-saving mode in order to receive all Tractive GPS notifications.


Check GPS and Network Connection:

  • Ensure that your phone, tablet, or computer has an active internet connection.
  • Ensure that your Tractive GPS tracker has a good GPS and network connection. You can check this by holding the power button for one second and viewing the LED status of the device.


Reset Virtual Fence

  • Delete the existing Virtual Fence and create a new one, or re-position the placement of the existing Virtual Fence.


Check Virtual Fence Settings:

  • Ensure that the Virtual Fences are set up in the correct location and that they are not overlapping each other as this could lead to less accurate notifications: 

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If none of these tips could help you, please contact the Customer Service team for further support.

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