Troubleshooting: I'm having trouble with notifications.

Are you having trouble receiving notifications or experiencing a notification delay? Take the steps below to ensure that you will receive notifications when you need them.
 

Enable notifications in the Tractive GPS app

First, make sure that you have notifications enabled within the Tractive GPS app. 

In the mobile app:

  1. Open the Tractive GPS mobile app and sign in if necessary.
  2. Tap Account > Notifications
  3. You can now enable the mobile app (push) notifications that you would like to receive.

In the web app:

  1. Sign into the Tractive GPS web app at my.tractive.com.
  2. Click on Manage your Account
  3. Click on General Settings
  4. At the bottom of the page, you can now ensure that the desired notifications are enabled.

 

Check your iOS/Android System Notification Settings for the Tractive GPS app

Notifications for any app can be blocked by the iOS or Android system notification settings of your smartphone or tablet. Visit your phone's app or notification settings to ensure that Tractive GPS notifications will be allowed on your phone or tablet.

 

Check your phone's battery-saving settings

Some smartphones offer special battery-saving modes which can prevent Tractive GPS notifications from being displayed on your phone. This might be referred to as Battery Optimization, Adaptive Battery, Battery Saver, or Power Saving on your smartphone.

Open the Battery Settings of your phone to ensure that Tractive GPS notifications will not be blocked. Since power-saving mode (or the equivalent) on your smartphone can limit the notifications you receive, please be sure to switch off power-saving mode in order to receive all Tractive GPS notifications. 

 

Ensure that notifications are not being blocked by a third-party app

In some cases, third party apps, such as Clean Master or Security Master, may be blocking Tractive GPS notifications. If you have these apps installed on your phone, visit the app's notification settings or tools menu to ensure that Tractive GPS notifications are not blocked.

 

Check internet and network connection

To receive notifications on time, your phone, tablet, or computer must have an internet connection and the Tractive GPS app must be connected to the local cellular network. Visit the following article to learn more:

 

Reset Virtual Fence

Delete the existing Virtual Fence and create a new one, or re-position the placement of the existing Virtual Fence.

 

Check Virtual Fence settings

Ensure that the Virtual Fences are set up in the correct location and that they are not overlapping each other, as this could lead to issues with notifications - such as in the example below: 

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Check tracker GPS function

In case there is an issue with your tracker's GPS module, you may not receive notifications on time. Check the performance of your tracker by taking the device on a walk outdoors in LIVE Tracking mode. Does the app show you a new position few seconds? If not, please contact Tractive Customer service for support.

 

Additional tips for Android users

Some Android devices may block Tractive from sending mobile notifications. If you are using one of the following devices, please follow the steps here to ensure that you can receive Tractive GPS notifications (being sure to modify the settings for the Tractive app, rather than Slack): Asus Zenfone, Asus Zenfone 2, Huawei Honor 6, Huawei Honor 8, Huawei P8 lite, Huawei Mate 8 & Huawei Nova Plus, Huawei P20 & P30, LeEco/LeTV, Lenovo, OnePlus, OnePlus 3, OPPO, Samsung, Xiaomi

If none of these tips could help you, please contact the Customer Service team for further support.

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