Note: If you are receiving false virtual fence notifications, please follow the tips in this article to learn how to resolve this issue.
If you aren’t receiving push notifications on your cell phone, this could be because:
- the tracker itself is not sending notifications, or
- something is not configured correctly in your cell phone settings.
Let's find out where the issue lies so we can get this resolved for you.
Step 1: Check if the tracker is sending notifications |
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Were you notified that your pet left and re-entered the virtual fence? |
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📧📱 I received a notification on both my cell phone and via email Great! The tracker is sending notifications and your phone is receiving them correctly. If you're only receiving notifications occasionally, please contact Tractive Customer Service and provide us with some example timeframes of missing notifications so that we can analyze the data from these periods and find a solution. 📧 I received a notification via email only ❌ I did not receive a notification at all |
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Step 2: Check your cell phone settings |
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As you are receiving notifications via email, but not on your cell phone, there's likely something blocking your notifications in your phone settings. Please follow the steps below to resolve this:
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Still not receiving push notifications? No worries - we’re here to help.
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Step 3: Contact Tractive |
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Following your test walk, leave your tracker turned on and contact Tractive Customer Service with the following information:
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