What can I do if I still have not received my web shop order?

To keep you updated, we send out shipping confirmations once a package has left our warehouse in Austria. 

In most cases you can find a tracking number within the shipping confirmation email.

  • Check the tracking link you received via email to check for further information
    There can be further information in case the courier couldn't deliver the package. You can also arrange a new delivery or contact the courier directly through the tracking link.
  • Standard shipping can take up to eight (8) business days.
    Please submit a ticket in case you have not received your package within the eight (8) business days.


Find and contact your nearest UPS drop-off or customer center at: https://www.ups.com/dropoff