What can I do if I still have not received my web shop order?

Check your email for tracking information.

To keep you updated, we send out a shipping confirmation once a package has left our warehouse. In most cases you can find the tracking number within the shipping confirmation email.


Contact UPS

Once you have found your tracking information, follow the link to check the status of your shipment. In case the courier could not deliver the package for any reason, you may need to arrange for a new delivery or contact the courier directly to provide updated information.

You can find and contact your nearest UPS drop-off or customer center at https://www.ups.com/dropoff


Contact Tractive

Please submit a request in case you have not received your package within 10 business days.

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