Cancellation and Refund Policy

Having trouble with your GPS tracker?

If you experience any issues with your Tractive GPS tracker, contact Tractive Customer Service for customized support. Our experts can provide you with troubleshooting tips to get your tracker working to your satisfaction, or if necessary, help to repair or replace the device under the one-year warranty.


Canceling your Tractive Service Plan

You can stop your active service plan anytime in your account settings at
  • There you will find a list with all your active services.
  • To terminate a specific service plan, click on “Cancel Service”.
  • Your actions need to be validated with your email and password.
  • Once canceled, automatic renewals will be disabled; however you can still use the service plan until the end of the prepaid service time.
If you want to use your tracker again at a later time, you can always reactivate it on our website at or in the smartphone app.

Requesting a Refund

To effectively see through your cancellation for a refund, you must notify us within 14 working days of the purchase date. If you reside in a country where longer cancellation periods are required, then the required cancellation period will apply.

Monthly prepaid service fees are however, nonrefundable.

Please take a look at our Cancellation Policy and Terms of Service below for further information:

Cancellation Policy

Terms of Service

Submit a request below to request a refund within the specified two week period after purchase.

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