Charging Information

How do I charge the Tractive GPS Pet Tracker?

Including Tractive GPS Tracker, Tractive GPS Pink Edition, Tractive GPS Hunters Edition, Tractive GPS 3G

The Tractive GPS Pet Tracker can be charged using the included charging clamp and USB wall adapter to charge the device via a normal USB port or at a regular power outlet.

While the battery is charging, the LED glows red. When the red light stops glowing, the device is fully charged.

It takes about 2 hours to fully charge the device. Please make sure the contacts are clean before charging and that the clap is firmly secured to the tracker.

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Determine if the AC power adapter or USB charging cable is causing the problem:

  • Check your charging cable for damages. There should be no loose wires.
  • Use the charging clamp with another AC adapter (any adapter with a USB plug)
  • Try charging your Tracker in the USB port of your computer

Check that the charging components are clean and in a good working condition:

  • Please check to see if the charging contacts on your Tractive GPS Tracker are clean. If there is dirt or mud on them, charging may not be possible.
  • You can clean the contacts with tap water and a soft cloth. Use a tooth brush for persistent dirt. v1_pins.jpg
  • Check the four (4) pins of the charging clamp for damages. Are there any missing or twisted pins?
  • Make sure that the pins are correctly placed on the Tracker.

 

Put your tracker into the charger, being careful to place the end with the charging pins in first.

Plug the USB charging cable into a USB port on your computer or other USB adapter. A red light will appear when charging and will turn off when the unit is fully charged (charging time = approximately 2 hours).  

 

Determine if the AC power adapter or USB charging cradle is the source of the problem:

  • Check your charging cradle for damages. There should be no loose wires.
  • Use the charging cradle with another AC adapter (any adapter with a USB plug)
  • Try charging your Tracker in the the USB port of your computer

Check that the charging components are clean and in a good working condition:

  • Please check to see if the silver contacts on your Tractive GPS 2 Tracker are clean. If there is dirt or mud on them, charging may not be possible.
  • You can clean the contacts with tap water and a soft cloth. Use a tooth brush for persistent mud or dirt.
  • Check the two (2) pins of the charging cable for damages Are there missing or twisted pins?

 

The Tractive GPS XL Edition can be charged by placing the Tracker's base on the magnetic charging cable. Use any USB adapter or computer USB port to plug the tracker into a power source.

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What can I do if my Tracker is not charging? 

 Determine if the AC power adapter or USB charging cable is causing the problem:

  • Check your charging cable for damages. There should be no loose wires.
  • Use the charging clamp with another AC adapter (any adapter with a USB plug)
  • Try charging your Tracker in the the USB port of your computer

Check that the charging components are clean and in a good working condition:

  • Please check to see if the charging contacts on the bottom of your Tractive GPS Tracker are clean. If there is dirt or mud on them, charging may not be possible.
  • You can clean the contacts with tap water and a soft cloth. Use a tooth brush for persistent mud or dirt.

 

If you have ongoing difficulties charging your GPS Tracker, please submit a request below for further assistance from the Tractive Customer Service Team.

 

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