At Tractive, we are continually improving our products and services for a better customer experience. Have you already tried out one of the latest features in the Tractive GPS app: the compass feature?
How can I activate the compass feature?
- Sign into the Tractive GPS app.
- In the map view, click on the gear icon on the bottom right-hand side of the screen to view the map settings.
- Check the box next to 'Show Compass' to enable the compass feature, then return to the map view.
Note: Additionally, make sure that the GPS location function in your phone's setting is enabled in order to use the compass feature.
How does the compass feature work?
Once the compass feature and GPS location settings have been enabled, a new compass icon will appear on the bottom left corner of the map display. There, you will see an arrow which points in the direction of your pet; underneath it the approximate distance to your pet and the GPS tracker is displayed, like so:
No matter which way you turn your phone or the map, it will always point you in the direction of your pet. In this way, you can use the compass feature to know in which direction you need to run to find your pet!
See the following photos for an example of this feature:
Compass Troubleshooting Tips
If you are unable to get the compass feature to work for any reason, please be sure to follow the steps above carefully; if that still doesn't work you can reset your Tractive GPS tracker or contact Tractive Customer Service for personalized assistance.