GPS signals can occasionally be reflected by windows, water and tall buildings. They can also be influenced by weather phenomena (e.g. rain, snow, fog, ...). All of these factors lower the overall accuracy of GPS signals.
In addition to the accuracy, the amount of GPS satellites that are in view can affect what you see in your app.
Please have a look at our troubleshooting guide regarding poor GPS data to understand How the GPS technology works:
Why are the false breaches happening?
All of the factors above and the ones you can find in the troubleshooting guide can lead to incorrect positions outside the Safe Zone.
We found that most of the wrong alerts are due to inaccurate positioning associated with the GPS Tracker being used inside a building or home. Due to the technical limitations of GPS technology itself those inaccuracies cannot be completely avoided.
How you can reduce the risk of getting wrong alerts:
Our developers are doing everything to filter most of those data sets in order to keep those messages from appearing on your smartphone and you thinking that your pet is out of their Safe Zone. The smaller your Safe Zone, the higher the risk of getting wrong alerts and the more difficult it becomes to distinguish between accurate and inaccurate data.
|We recommend setting the Safe Zone as large as you can, but within range.|
In case you're receiving false alerts, please try to enlarge your Safe Zone. If you need help please contact our Customer Service Team and they would be happy to help you!