My tracker is not reachable.

When you see the status Not Reachable in the app, don't fear! This is most likely a temporary issue that can easily be resolved. Try the following tips to get the device reporting again.

Before you begin, ask yourself:

  • Is the device active under a valid subscription plan? Visit my.tractive.com to view all of your active trackers and subscription plans.
  • Is the device charged?
  • Is the device powered on?
  • Does your phone, tablet, or computer have an active internet connection?

 Once you've checked the above, go outside and activate LIVE Tracking to get your device reporting again. If after a few minutes, the device is still not reachable, please do the following:

 

Check the LED Status

If your device is still unreachable, please check the LED status of the device:

  1. Press and hold down the power button for one second to be shown the LED or network/GPS status of the device:
  2. In the case of no GPS, please see: My tracker has no GPS connection.
  3. In the case of no network available, please see: My tracker has no network connection.

 

Other Helpful Tips:

  1. Turn the tracker off and on again.
  2. CAT Tracker only: remove and reattach the battery from the tracker.
  3. Restart the Tractive GPS app.
  4. Ensure that your version of the Tractive GPS device works in your country.
  5. Ensure that you have sufficient coverage in your area by the Tractive GPS service providers.

 For further support, please submit a request for assistance.

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