My tracker is not reachable.

When you see the status Not Reachable in the Tractive GPS app, it means that the tracker is currently not able to communicate with the Tractive servers to report your pet's GPS location data to the app.

When your tracker is not reachable, please ensure that:

If you still see the Not Reachable status after checking for the above factors, then the tracker is most likely experiencing difficulty connecting to the local cellular network. 

Note: Each Tractive GPS device has an integrated SIM card and must connect to local cellular networks in order to transmit its GPS data to the Tractive GPS app. This is not related to your phone's mobile service provider.

What can I do if my tracker is not reachable?

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